Ordering
New Customers
How to Order
Tax Exemption
Receipt of Purchase
Canceling an Order
New Customers
You must set up an online account before your first order can be processed.
Setting up an account is easy. Before completing your first order, you will be asked to enter your
e-mail address as well as a password. Make sure to enter a password you will not forget.
Maintaining an account at shopkonicaminolta.us offers many advantages. "My Account" allow you
to track current orders and see a history of all your orders.
How to Order
KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. is unable to process any orders billed
outside of the United States.
Call: 1-800-528-5410
E-mail: printerinfo@kmbs.konicaminolta.us
Step-by-Step Ordering Instructions
- Shop the site for the product you want.
- Click on the product if you need more detailed information.
- Update the quantity by entering the desired amount in the numerical box and update.
- Delete items in your cart or change quantities in cart to "0 (zero)"
- Continue shopping or click "Checkout".
- Enter your email address and password for easy access to your account.
- Enter your shipping information.
- Confirm your order and shipping information.
- Select payment type.
- Credit card number and expiration date or Purchase Order Number (for Contract orders only)
- Click Submit Order.
It is recommended that you print and save your order completion page.
We will do everything possible to ship your order a timely manner. Due to the popularity of some of
the items at www.shopkonicaminolta.us, we may not always have an item in stock. We have
included item availability before order completion. If entire desired amount is not available, please
reduce the quantity.
Tax Exemption
If tax has been charged on any portion of your order and you need to take advantage of your tax exempt status,
Konica Minolta Customer Service can facilitate a refund.
In those cases where Konica Minolta can facilitate a tax exempt refund, you will need to provide us with
acceptable proof of exempt status for the state where the items will be shipped.
United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale
has been made to the U.S. Government, we need to obtain a copy of one of the following:
- Federal tax ID certificate
- Certificate of exempt status
- Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
- Government Voucher
- Check from the U.S. Government payable to Konica Minolta Business Solutions
Other Exempt Purchasers
All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate,
or other acceptable proof of your exempt status for the state where the items will be shipped.
The documentation submitted should include the name of the merchant who sold the items and the
name of the organization that purchased the items.
How to submit this information
First, place your order through our Web site. After you've placed your order, please submit the necessary
information by fax in order to receive a refund of any sales tax. Our fax number is (860) 902-7559
Please include the following:
- Your order number
- E-mail address
- Acceptable proof of your exempt status (as outlined above)
- The name of the merchant who sold the items
- The name of the organization that purchased the items
- Mark your fax "Attn: Konica Minolta Tax Exempt"
While you need to submit this information to us once for each applicable merchant, you do need to contact
us after placing each order to ensure you are refunded the tax on your purchase.
Effect of the Internet Tax Freedom Act
Companies selling over the Internet are subject to the same sales tax collection requirements as any other
retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to
collect taxes where they have a physical selling presence. If they do not have any such presence, they are
not required to collect sales taxes.
The Internet Tax Freedom Act (ITFA) has been renewed through October 31, 2007.
Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or
discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA
does not preclude state and local governments from imposing existing sales tax collection requirements
on companies selling over the Internet.
Receipt of Purchase
Your receipt will be emailed directly to the address entered when registering a new account. You
may access any order placed at www.shopkonicaminolta.us by visiting the Order Status page
located in "My Account". After entering your email address and password, click on the Order
Number next to the order you wish to access.
Canceling an Order
Call: 1-800-972-6705 or 1-201-316-8215
E-mail: printer-orders@kmbs.konicaminolta.us
Orders for in-stock items are sent to our warehouse for shipping immediately after you place the
order, so you may receive your products as quickly as possible. Therefore, in-stock items cannot
be cancelled.
To request cancellation of backordered items, please e-mail printer-orders@kmbs.konicaminolta.us
In the e-mail request, please provide your Order ID and the part number(s) to be cancelled. If we
are unable to cancel your order, you will be notified via e-mail.
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